Frequently Asked Questions (FAQs)

1. Will I receive the same product that I see in the picture?

Yes, the product images on our website accurately represent the items you will receive. Please note that slight variations in color may occur due to different screen settings.

2. Where can I view my sales receipt?

Your sales receipt is sent to the email address provided at checkout. If you cannot locate it, please check your spam or junk folder. For further assistance, contact us at [email protected].

3. How can I return an item?

We accept returns within 14 days of your order delivery date. To initiate a return:

Ensure the item is unused, unwashed, in its original packaging, and has tags attached.

Contact us at [email protected] with your order number and reason for return. Our team will provide instructions for sending your item back.

Please note that customers are responsible for return shipping costs unless the return is due to a defective or incorrect item. We recommend using a trackable shipping method.

4. Will you restock items indicated as “out of stock?”

We strive to keep our inventory updated. If an item is out of stock, we may restock it in the future. Please check back periodically or contact us for specific product availability.

5. Where can I ship my order?

We offer shipping to various locations. During checkout, enter your shipping address to confirm availability. For further inquiries, reach out to us at [email protected].

6. How long does it take to process a refund?

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original payment method within 5–7 business days. Please note that shipping fees (if applicable) are non-refundable.

7. What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please email us within 5 days of delivery at [email protected] with your order number and photos of the issue. We will address the problem promptly.

8. Do you offer exchanges?

We currently do not offer direct exchanges. If you wish to get a different size or item, please return the original item and place a new order.

9. How can I contact customer service?

For any questions or concerns, you can reach us at [email protected]. Our team is here to assist you.

10. Do you have a physical store location?

Yes, you can visit our store at 294 Bay Meadows Ave., Bay Shore, NY 11706.

If you have any other questions not addressed here, feel free to contact us at [email protected].